You open a PDF in Adobe Reader, try to sign pdf, and the sign option just… doesn’t click. You feel frustrated. It’s not you, it’s the software.

Real user frustration

On Reddit, users report Acrobat crashing or freezing when trying to click “Sign”:

“One of my user’s having issues signing documents in Acrobat. As soon as we click on the sign tool the app crashes…”  


Another common fix—turning off Protected Mode—helps, but not always.

Laptop with crash message, surrounded by crumpled documents and failed attempts — illustrating the frustration of frozen PDF signing tools

What goes wrong

  • Acrobat Reader or Pro freezes or crashes.
  • The sign documents online experience stops dead at the start.
  • You feel stupid or scared—did you mess up the document?

How people cope

  • Restart Acrobat.
  • Disable Protected Mode from Preferences.
  • Update or reinstall.
  • These can work—but often take minutes or leave you unsure.

Mobile phone lying on cluttered paperwork with sticky notes — representing workaround chaos when PDF signing fails to respond

It hurts

You just wanted to esign pdf, not troubleshoot tools. Every freeze or crash wastes time and trust.

Imagine it working

It would feel effortless: open, sign, done— no crashes or hidden settings.

Laptop showing a digital signature on screen beside a coffee cup — how smooth and reliable PDF signing should feel with DocuChain

DocuChain just works

With DocuChain, every digital signature step—from open to sign documents online, is smooth. No freezes, no Protected Mode, no panic.

Create Digital Signature

Drag and drop PDF upload area to eSign your documents quickly and easily on DocuChain

Tap in area to upload your document

Drop your file or click to upload your document.

Upload document
Upload document